Frequently-Asked Questions

MyLA is a tool to help you keep track of your Louisiana government touchpoints. With just one account, and with just one password, you can sign in to Louisiana government sites.

You can create an account using our sign-up process. Just select Sign up for MyLA and follow the steps to enter your personal details, address, and password.

After creating an account, you'll receive an email with a verification link. Select the link in your email to verify your email address with MyLA.

You can resend the verification link by visiting the Resend Email Verification section under Help. Check your spam folder, too.

If multiple failed sign-in attempts occur, MyLA may lock your account for security. You may wait 15 minutes before entering your correct password, or you may use Forgot your password under Help.

Use the Forgot Password option under Help. You’ll get an email with a link to create a new password.

Make sure you’re entering your new password and not your old one. If the error continues, visit the Help page where you can find options for retrieving your User ID or help resetting your password.

When you update your email address in MyLA, you should see a prompt telling you to check your new inbox for a confirmation link. If you don’t receive an email from us, be sure to check your spam or junk folder. Once you confirm via that link, your email address should be successfully updated. If you still run into issues, please navigate to our Ask For Help page and locate the contact information for the service you are trying to access with MyLA.

Navigate to our Ask For Help page and locate the contact information for the service you are trying to access with MyLA. They can verify your identity another way and help you update your login details.

Don’t worry. We mask or hide your password as you type to keep your information safe from prying eyes. As soon as you enter your password, we show it as asterisks so no one nearby can read it.

Many people who interact with Louisiana state government services use MyLA—a convenient hub that provides access to various public service benefit applications and allows you to manage your personal information in one place.

MyLA is recognized by several Louisiana government agencies, including DCFS and LDOE. More agencies are adding MyLA support over time.

Yes. MyLA is a free service provided by the State of Louisiana to simplify access to government services.

You can create a MyLA account if you interact with Louisiana government services, but please confirm eligibility with each service before proceeding.

MyLA uses industry-standard encryption and authentication protocols to protect your data. Always keep your password strong and private to stay secure.

Once signed in, select Update My Info to update your name, email, phone, or password.

Yes. MyLA is designed to work well on smartphones, tablets, and desktop devices.