MyLA Privacy Policy

Updated and Effective as of July 18, 2025.

INTRODUCTION

Welcome to MyLA.

The State of Louisiana (“State,” “we,” “us,” or “our”) has prepared this privacy policy (“Privacy Policy”) to explain how we collect, use, and share information and Personal Data (as defined under applicable law) we obtain through your use of the MyLA portal and related services (collectively, the “Services”) that are operated by, controlled by, or affiliated with the Office of Technology Services, Division of Administration, State of Louisiana. This Privacy Policy only covers information collected through the Services and via direct communications between you and the State, and does not cover any information collected at any other website, application, or otherwise by the State (unless specifically stated), including when you call us, write to us, or communicate with us in any manner other than through the Services.

Important Note

The primary function of this portal is to provide the citizens, partners, and local government entities of Louisiana with streamlined access to various government services through a single sign-on system. It simplifies how citizens and authorized users interact with Louisiana government services by consolidating account creation, authentication, and personal data management into a single, secure platform.

As you navigate MyLA, you will see links that, when clicked, may take you directly to resources or websites hosted outside of the MyLA portal. These resources or websites may have their own individual privacy policies. While the large majority of the links hosted by MyLA directly connect you to other state, federal, or local government resources or websites, some links may directly connect to websites or resources being provided by third parties.

Even though data privacy and information security are critical priorities for every Louisiana state agency, we strongly recommend you read the site policies for each site you visit.

By using the Services, you consent to such use of your information and Personal Data and agree to the terms of this Privacy Policy.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT

The Services are intended for a general audience and are not intended for and may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13, and we do not target the Services to children under the age of 13. Children under the age of 13 are not eligible to use services that require submission of personal information and should not submit any personal information to MyLA. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect several types of information from and about users of our Services may include:

1. Personally identifiable information, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline ("Personal Information");
2. Information that is about you but individually does not identify you, such as IP address, browser type, and operating system; and
3. Information about your internet connection, the equipment you use to access our Services, and usage details.

We collect this information:

Information We Collect Automatically

• Analytics and Usage Data
  • How and when you linked to MyLA, searches you initiated, things you clicked on
  • Your IP address, the type of browser and operating system you used, and the pages you requested and visited
  • The date and time you visited the portal
  • The web pages or services you accessed at this portal
  • The website you visited prior to coming to this portal
  • The website you visit as you leave this portal
  • If you download a form, the form that was downloaded
• Cookies
  • When you visit or interact with MyLA, we or our authorized service providers use persistent cookies solely to provide you with a better, faster, and safer experience.
  • Cookies are simple text files stored by your web browser to collect information about your activities while accessing the MyLA portal.
  • You can refuse or delete cookies from your computer at any time by modifying the cookie option in your browser's settings. However, some portal features or services may not function properly or be accessible without cookies.
• Security Monitoring
  • All state systems employ various security mechanisms for monitoring and protecting our systems from attempted or actual improper use or intrusion. By using MyLA, you accept the use of such security monitoring, and the State reserves the right to use any legally appropriate measures to prevent and investigate any individual attempting to modify, deface, delete, abuse, or otherwise inappropriately use MyLA.
  • Except for authorized security event response and law enforcement investigations, no attempt is made to discover the identity of individual users.

Information You Voluntarily Provide

• Account and Registration Information
  • When creating a MyLA account, you provide information such as your name, email address, mailing address, phone number, and other identifying information required for account creation and authentication.
• Location-Based (geo-location) Information
  • MyLA does not attempt to directly gain access to your location-based information from your mobile phone, tablet, laptop computer, or web browser.
  • MyLA does not require you to share your current location in order to use any of its features.
• Contact Information
  • When contacting MyLA support, you should only supply the minimum amount of information required to provide a description of the purpose of your message and enough contact information to be reached.
• Online Forms
  • When you choose to use forms on the portal, your form submissions are securely transmitted directly to the State's managed systems. Information submitted is used solely for the purpose indicated at the time of your submission. Your information will not be used for any purpose that is not compliant with this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any Personal Information, to:

• Provide you with the Services and their contents, and any other information, products, or services that you request from us;
• Fulfill any other purpose for which you provide it;
• Give you notices about your account;
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
• Notify you about changes to our Services or any products or services we offer or provide through it;
• Allow you to participate in interactive features on our Services;
• Improve our Services and deliver a better and more personalized service;
• Process and respond to your inquiries;
• Prevent fraudulent transactions; and
• Comply with any court order, law, or legal process, including responding to any government or regulatory request.

USE OF INFORMATION

How your information will be used:

We automatically collect information to improve the content of our web services and help understand how our services are being used. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us analyze our website to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other websites with the individuals who browse our website.

The information you voluntarily submit will be disclosed only to state employees or officials, or those under contract with the state, on a “need-to-know basis” for purposes of fulfilling their job responsibilities. The information will be used for such purposes as answering your questions; responding to any requests for assistance; generating summary statistics about usage; auditing applications and detecting fraud; aiding in the planning, design and development of www.louisiana.gov; and fulfilling any legal obligations.

How your information will not be used:

No information collected through www.louisiana.gov will be used for financial gain, or for any other advertising or marketing purposes. The state will not sell, lease or distribute any information to any third party unless required by state or federal law.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• To fulfill the purpose for which you provide it;
• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the State's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the State about our Services users is among the assets transferred;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the State, our users, or others.

DATA SECURITY

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

This site and systems used to support this site comply with Louisiana's Information Security Policy.

DO NOT TRACK

Do Not Track (DNT) is a privacy preference that users can set in some web browsers to signal their preference regarding potential "tracking" by third-party websites. While the United States Federal Trade Commission has endorsed DNT, this site does not currently support DNT codes. However, except as otherwise disclosed herein, this site limits tracking to the internal uses described above. This site does not track your use across multiple websites; however, other websites to which we link may track your use. Please review privacy policies when you visit other websites to understand how you may be tracked.

DATA PROTECTION

This site and systems used to support this site comply with Louisiana’s Information Security Policy.

ACCOUNT DELETION AND RETENTION

The MyLA portal does not allow for account deletion or removal from the system or its Services by users. Users may discontinue use of the Services at their sole discretion; however, user account information shall be retained in accordance with relevant state record retention policies and applicable Louisiana Public Records law. The State expressly reserves the right to retain certain user information as required by law, for governmental purposes, to maintain the integrity and security of the Services, to prevent fraud, to resolve disputes, to enforce this Agreement, or as otherwise permitted or required by applicable law.

YOUR PRIVACY RIGHTS

Right to Access

You have the right to inspect and obtain a copy of your personal information that we retain. Requests must be made in writing and signed by you or your legal representative and sent to [email protected].

Right to Amend

If you believe that the personal information we maintain is incorrect or incomplete, you may request that we amend or change the information. We are not obligated to make requested amendments, but we will give each request careful consideration. All amendment requests must be in writing, signed by you or your legal representative, and must state the reasons for the amendment/correction request and sent to [email protected].

Right to an Accounting of Disclosures

You have the right to receive an accounting of the disclosures made by us of your personal information, except for those disclosures made for treatment, payment, or healthcare operations, or those disclosures made pursuant to your authorization. All such requests should be sent to [email protected].

CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. We will post any changes on this page and update the "Updated and Effective as of" date at the top of this Privacy Policy. You are responsible for periodically visiting our Services and this Privacy Policy to check for any changes. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

LINKS TO OTHER WEBSITES

The Services may contain links to other websites that we do not control, and the Services may contain videos, advertising, and other content hosted and served by third parties. We are not responsible for the privacy practices of any third party.

This site makes no representation regarding the privacy practices of any linked websites. We encourage you to read the privacy statements of each website you visit when you leave our site to learn about how your information is treated by others.

CONTACT INFORMATION

Questions or comments about the Services or this Privacy Policy may be directed to the State of Louisiana at:

Office of Technology Services
Division of Administration
State of Louisiana
[email protected]